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Terms and conditions

About us 

Hairjazz.com and HAIR JAZZ distribution rights in the USA belong to:

Harmony Life USA, Inc.

E-mail address: info@hairjazz.com




By accessing this website, you are agreeing to be bound by website’s Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


Purchase process

Once you have selected the items you want to buy and have added them to your cart, you will be asked to accept our Conditions of Sale and Privacy Policy. Please check that all your personal information is correct and then confirm the purchase (Harmony Life USA, Inc. is not responsible for delivery failures if the personal information entered by the customer is wrong, but we will be at your disposal to help you solve any issues). You will receive an email (to the address that you have provided) with your order confirmation once the purchase is complete. If you have any questions during the purchase process you can contact our customer service.


Buyers

To buy goods via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.


Product availability

The availability of the products and services described on the site, and the descriptions of such products and services, may vary based on location and timing.


Special offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.


Prices

All prices are in American dollars. Prices exclude delivery charges and other taxes, if applicable. Prices are daily prices and may change without notice. Orders shipped to state of Illinois are subject to sales tax of 10%.


Payment

The full payment for your order (including the product price, applicable delivery charges and sales taxes) is deducted from your credit or debit card or PayPal account on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by all major credit and debit cards (Visa, MasterCard, American Express etc.), PayPal and Klarna invoice. We do not store credit card details. 


Delivery/Shipping 

We ship within the Contiguous United States. We charge a fixed fee of $6.95 for deliveries within the United States. Your order will be delivered by UPS SurePost ®. After getting the confirmation e-mail that your order has been shipped, you can track it it - www.ups.com . It is your obligation to enter the correct delivery address details at the time of ordering.


Returns and refunds

If you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:

1. The items are returned within 14 days from the date you received them.

2. To be eligible for a return, your items cannot be opened or used and must be in the same condition that you received them.

3. Your items must be in the original packaging. 


Refunds

Once we received your returned item, we will inspect it and notify you that we have received it. We will notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You must ensure that your returned product arrives undamaged, therefore make sure you use proper packaging.


Claims and complaints

If for any reason you are not happy with any aspect of the products we provide you, we would be keen to hear from you as soon as possible so that we can put things right. You can contact us via email: info@hairjazz.com. 

Once you have told us about your concern we will investigate it and discuss a resolution with you. If we cannot resolve it straight away, or if the issue is of a very complex nature, we will give you an idea of how long it will take us to investigate the issue. 

We make every commercially reasonable effort to pack only first quality merchandise with carrier approved packing materials. However, if it happens that you have received products with defects or significant damage to the container due to transportation, please contact us immediately at info@hairjazz.com. You must attach pictures of the damaged goods and your order/delivery number. We will proceed to handle your complaint as soon as possible.  

If any of our products results in an undesirable effect, please inform us as soon as possible and include photographs. Before buying our products, make sure that you are not allergic to any of the ingredients in our products. Our products comply with all FDA requirements . We are not responsible for problems resulting from the misuse of our products. Note that we do not accept returns of products that have been opened, unless they are in some way defective.


Content

Buyer hereby expressly agrees, and understands, that Harmony Life USA, Inc. policy prohibits Buyers from using Seller's photographs, written materials, such as, descriptions, or any other copyrighted material, without prior written consent of Harmony Life USA, Inc. This includes all material found at http://www.hairjazz.com, or any affiliated site or micro-site that is the intellectual property of Harmony Life USA, Inc.


Reselling Online

Buyer hereby expressly agrees, and understands, that Harmony Life USA, Inc. policy prohibits Buyers from reselling Harmony Life USA, Inc. products on any "Online Marketplace" without the prior written consent of Harmony Life USA, Inc. "Online Marketplaces" include, but are not limited to, Amazon.com, Buy.com, Ebay.com, and Sears.com, or social media sites such as facebook.com or Instagram.com. 


Our right to use user content

You do not have to submit anything to us, but if you choose to submit any user content to our site, or a HAIRJAZZ hashtag or social page, it will be deemed non-proprietary and non-confidential. By posting to our sites, you grant to us, our parent, affiliates and or related entities the right to use your social media handle, moniker, name and/or your photographs(s), upload, video, comment, testimonial, likeness and other submissions in addition to those you have tagged with using hashtag ("#") associated with our brands or a brand-campaign hashtag ("your post") in perpetuity and for any brand marketing, advertising and promotional purposes, including but not limited to on our sites, in social media, on third party retail sites featuring our products.

You grant us and our designees the royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive, and fully transferable, assignable, sub licensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, improve, distribute, commercialize, perform, or display such user content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for any purpose, including, without limitation, advertising and promotional purposes, reproduction, transmission, publication, broadcast and posting without any further consent by you or notice, credit and/or compensation to you or any third parties.


Cookies

www.hairjazz.com uses cookies to optimize the website and its functionality in order to make your visits as easy as possible and provide a better service experience. Cookies are small text files that are placed on your computer or device when you visit our websites. We use cookies to make your visits and shopping on our websites efficient. We also use cookies to improve user-friendliness of our websites and understand your buying behavior. We use cookies to: Remember products you placed in your shopping basket when you navigate to different pages during a browsing session, get to the checkout page or end a browsing session before completing your purchase; Gather information that would help us send you advertisements that are relevant to your interest; Remember your browsing preferences e.g. preferred language, text size, page layout or color preferences; this enables you to navigate our site more quickly and easily; Gather analytical information such as counting the number of visitors to our websites and the pages of our website which you visit most frequently. We use the analytical information we gather for marketing and resource planning. Understand if our customers and visitors easily adapt to changes we may make to our websites. Cookies help us collect information about how you use our website but we do not store personally identifiable information about you in our cookies data. We only store a unique session ID which helps us retrieve helpful user profile and preferences on your next visit to our website.

User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.


Privacy policy

Harmony Life USA, Inc. is committed to protecting your privacy and with the utmost rigor assumes its responsibility for the security of customer information. Our privacy statement outlines what information we collect, how we get it, what we do with it and how we protect this information. All personal data is collected and processed in accordance with the local laws. Personal information will be registered at Harmony Life USA and kept for one year, before it is deleted. We only collect personal information with your consent. Harmony Life USA is responsible for the data and has access to the information recorded about you.

The information given to Harmony Life USA will not be handed on or sold to third parties, and sensitive personal information will not be registered. You always have the right to inspect the information we have registered about you. This right originates from the Privacy Law.


Collection of personal data

Personal identification information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site. users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. 

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.


Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.


How we use collected information

Harmony Life USA, Inc. collects and uses users personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To improve our site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions

We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other site feature

To send users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sensitive and private data exchange between the site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.


Changes to this privacy policy

Harmony Life USA, Inc. has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

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