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Returns and refunds

Returns policy

You have 14 calendar days to return an item from the date you received it.

Criteria for accepting returns:

  • the products should be unused and unsealed
  • the product packaging should be in its original condition

You can send your return inquiry by email info@hairjazz.com. Your return inquiry will be processed within 3 business days. We will either exchange the products or give you a full refund.

Returns are subject to the following conditions:

  • You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
  • We reserve the right to refuse a return and to ask for proof of identification.
  • You may cancel your order (or any part of it) for any reason before delivery, however, you may receive your order before you have time to cancel it.
  • If your item is damaged or faulty, please contact Customer Service at info@hairjazz.com 

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